At Buddha Bros LA, we are committed to providing quality products and a reliable shopping experience. If there is an issue with your order, we will do our best to resolve it quickly and fairly.
1. Returns Eligibility
Due to the nature of our products, we generally do not accept returns. However, returns or replacements may be approved under the following conditions:
- You received the wrong item
- Your order arrived damaged or defective
- Your order is incomplete
To be eligible, you must contact us within 48 hours of delivery with clear details and, where possible, supporting photos of the issue.
2. Non-Returnable Items
For safety and quality reasons, we do not accept returns for:
- Opened or used products
- Products returned after the specified time frame
- Items not in their original condition
3. Refunds
If your claim is approved, we may offer one of the following:
- A replacement product
- Store credit
- A full or partial refund
Refunds are issued at our discretion and based on the nature of the issue. Once approved, refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider.
4. Order Issues
If you experience any problems with your order, please contact our support team as soon as possible. We are here to help and will work with you to find a satisfactory solution.
5. Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled.
6. Shipping Responsibility
We are not responsible for delays, lost packages, or issues caused by incorrect shipping information provided by the customer. Please ensure all details are accurate before placing your order.
7. Contact Us
For any questions regarding returns or refunds, please reach out to our support team through our website. We aim to respond to all inquiries promptly and provide clear assistance.